1. What is Gottaplay?
Ans. Gottaplay is an online video game service that allows you to rent video games conveniently from your home and have them delivered right to your doorstep. Shipping is always free and there are never any due dates or late fees for your rentals.

Games are picked from the top of the "Your GameBox" that you create and maintain. Rentals are shipped to you from our distribution centers located across the U.S.

We are dedicated; you might even say obsessed, with getting you the games that you really want to play....faster!

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2. What payment methods do you accept?
Ans. Visa, MasterCard, Discover and American Express will be available as payment options.

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3. Why do you only offer video games?
Ans. Our goal is to provide the very best experience for renting video games and this can only be accomplished with uncommon focus. Expansion into other categories is contingent upon the needs of our members.

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4. What are the primary advantages of using the Gottaplay network?
Ans. Choose from over 4,000 video game titles rent, buy and swap: it's that easy!
All the latest video games for PSP, PS2, PS3, Xbox, X360, GameCube, GBA, DS and Wii.
Flexible subscriptions, pay as you go.

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1. What is my GameBox?
Ans. Your GameBox is a list of requested video games that you generate by listing all the video games you want to rent.

• Select from Gottaplay's selection of thousands of games that are available to rent today.
• You are the creator of your own list and are able to add, delete and/or prioritize your video game titles.
• Be sure to keep your GameBox fully stocked with at least fifteen (15) video games to ensure continuous shipping of the games you just...Gottaplay!

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2. How many games should I put in my GameBox?
Ans. Gottaplay suggests that you keep 15 or more games in your GameBox in order to avoid delays in processing your service.

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3. We put games on our Q. Is there anything else we need to do?
Ans. No there isn't. You've done everything you need to do. Now Gottaplay's distribution system will search for available titles from your GameBox, looking for your top priorities first. Once we've located the titles we ship them automatically to you. When we receive a returned game Gottaplay starts the search for your next title all over again.

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4. Can I add an unreleased game to my GameBox?
Ans. Yes! You may add unreleased games to your GameBox. Our content management team is continually adding the newest and upcoming releases onto our website. Once a game is released, we will add it to our inventory and begin shipping it out to our members.

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5. Why did I receive a game not at the top of my priority list?
Ans. Inventory levels are continuously changing. The video games that you requested might not be available at this time; therefore we shipped the next available game title from your GameBox. Once we found a title that was available from your GameBox we shipped that one right away. Be sure to keep your GameBox fully stocked (we suggest a 15 game minimum) to ensure continuous shipping of the games you just ...Gottaplay!

If the game at the top of your priority is new, please note that demand for the newest and most popular titles can oftentimes exceed the amount of those titles we are able to stock. Our inventory process is driven by what our members want the most, so having the game at the top of your Q does let us know to increase our supply levels for that game!

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6. How do I change the priority order of my Picked Games?
Ans. You can simply drag and drop the video games in the desired position you like and click the "Update" button.

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Rental Shipping

1. When do you Ship? / How long will it take to get my games?
Ans. Our Distribution Centers ship games every postal day. When they process your order, you will see a game logged as "Shipped" in your account. You should also receive an email notification when your game is shipped. Please note that shipping times for your games range from 2 - 7 days, which is the expectation of the US Postal Service as well as Gottaplay. Sometimes mail may take 2 days longer. We sincerely appreciate your patience as you await your games.

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2. Why aren't my games shipping?
Ans.

• Either your account isn't eligible for another game yet, or there has not yet been a game available from your GameBox to be sent to you. Here are the things you should check:
• Log into your account and make sure that you are eligible for another game to be sent. If one of your games is still in transit back to us, we won't be able to send you a game until it arrives at one of our facilities. Once our Distribution Center has received your game, it will say so in your game shipping history.
• Check to make sure you have enough games in your GameBox. If you don't have at least 10, it may cause significant delays in our ability to get you the games you just"Gottaplay!
• If neither of these seems to be the problem, please allow us 1 - 2 days to process your next game (especially if we just received your last game at our Distribution Center). At that point, feel free to email us about the problem so that one of our friendly representatives can research the problem in order to assist you.

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3. How do you notify us of shipments?
Ans. A shipping notice will be sent to you every time a game has been shipped as well as when a game has been returned.

This information can also be viewed from your rental history in "My Account" when you log onto to your Gottaplay account.

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4. How do I return my rental games back to Gottaplay?
Ans. Gottaplay sends your game in a two-part pre-paid mailer. Please keep this mailer in an area where you can easily find it for when you conquer your game as the victor; or when defeat has left you drained. Follow the simple instructions detailed on the mailer when you are ready to return the game, and place it within your local mailbox. Once we receive your game, we will ship the next available game from your GameBox.

(If you have any outstanding games upon cancellation of your service, we suggest you return the game via Certified mail to protect yourself from being charged the unreturned game fee of $50.00 due to a shipping problem.)

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5. How can I tell when you have received a returned game?
Ans. A shipping notice will be sent to you every time a game has been shipped as well as when a game has been returned.

This information can also be viewed from your rental history in "My Account" when you log onto to your Gottaplay account.

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6. If my mailer becomes damaged, can I get a replacement?
Ans. Simply send us an email to request a pre-paid mailing envelope and one will be shipped to you immediately.

1. Log in Your GameBox.
2. Click on "Report Problem" next to video game in your Games Out
3. Select the approproiate option to report the game mailer as damaged
4. Simply click "Update Status" and we'll do the rest!

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7. Can I return two games in one Mailer?
Ans. No as it may cause damage to the games if they are shipped together in the same envelope. We can easily send you another pre-paid mailer if one of them has become lost or damaged.

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8. Why did another DC process my order?
Ans. If your games are unavailable at the distribution center assigned to your account, our system automatically transfers your order(s) to the nearest distribution center that is showing your game as available.

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9. Where are your distribution centers located?
Ans. Gottaplay has distribution centers in the following states; Connecticut, California, Washington, Arizona, Georgia, Texas, Illinois, Maryland and Colorado

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Rental Problems

1. What do I do if my game hasn't arrived yet?
Ans. There may be a USPS postal delay with your video game rental. Please note that shipping times for your games range from 2 - 7 days, which is the expectation of the US Postal Service as well as Gottaplay. Sometimes mail may take 2 days longer if you live in a rural community. We sincerely appreciate your patience as you await your games.

If the video game rental has not arrived to your doorstep by the 8th postal day after the ship date, please report this game as "LOST".

• Log in Your GameBox.
• Click on "Report Problem" next to video game in your Games Out
• Select the approproiate option to report the game as lost
• Simply click "Update Status" and we'll do the rest!

Please Note:

1. To avoid further charges to your account, please report any lost game rental by the 8th day of non-arrival to either your doorstep or ours.
2. If there is an excessive number of video game rentals being reported lost or damaged, your account may be suspended.

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2. What do I do if I ship a game back, but you haven't received it?
Ans. There may be a USPS postal delay with your video game rental. We ask our members to wait at least seven (7) postal days to receive a "Returned Game Notification" via email before reporting the game as LOST. On the 8th postal day of non-receipt, please use the following steps to report this game as LOST:

• Log in Your GameBox.
• Click on "Report Problem" next to video game in your Games Out
• Select the approproiate option to report the game as lost
• Simply click "Update Status" and we'll do the rest!

Please Note:

1. To avoid further charges to your account, please report any lost game rental by the 8th day of non-arrival to either your doorstep or ours.
2. If there is an excessive number of video game rentals being reported lost or damaged, your account may be suspended.

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3. I found a game I reported lost. How do I get it back to you?
Ans. Thank you for informing us that you found a game you previously reported as lost. We have noted your account.

We ask that you please return the game to us. To avoid being automatically charged an unreturned game fee, we must receive the game within seven (7) business days from the date you've reported this game as found.

If you no longer have the pre-paid return mailer, we can send you another one. Just email our friendly customer service and we'll drop one in the mail!

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4. What if I receive the wrong game?
Ans. Please accept our sincerest apologies for sending the incorrect video game. Please add the correct game title back to your GameBox so we may immediately ship the correct game if it is available, or the next available game from your GameBox.

We must receive the game that was sent in error within seven (7) business days in order for you to avoid being automatically charged $50.00 for an unreturned game.

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5. How do I get back a personal game I returned by accident?
Ans. For your protection, please return our game to the address stated below via certified mail to avoid further charges to your account. Once we have received our game, we will return your CD via certified mail.

Mailing Address:
Gottaplay Interactive, Inc.
72 Dilingham Place
Englewood Cliffs, NJ 07632

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6. What do I do if the game shipped is damaged or not working?
Ans. Before reporting this game as damaged, please try cleaning the video game disc by wiping it with a clean, soft cloth. However, please do not wipe in a circular motion as this may damage the game. If the video game still doesn't play, it could have to do with the following reasons:

• PS2- If the video game has a blue back; some models of PS2 consoles will not play the disc.
• XBOX- Either the XBOX time and date setting or the HDTV settings are incorrect. Some of the XBOX games only support specific HDTV (High Definition Television). If your HDTV settings are at a different level, those games might not work. In this case, try turning off HDTV all together.

If you are still experiencing problems, please report this game as "UNPLAYABLE".

• Log in Your GameBox.
• Click on "Report Problem" next to video game in your Games Out
• Select the approproiate option to report the game as damaged
• Simply click "Update Status" and return the game in the prepaid envelope.
  
  That's it and we'll do the rest!
  
  Please Note:
  1. To avoid further charges to your account, please report damaged games within our seven (7) day reporting policy.
  2. If there is an excessive number of video game rentals being reported lost or damaged, your account may be suspended

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7. I do not have the sleeve that the game goes in. What do I do to return it properly?
Ans. If you no longer have the pre-paid return mailer, we can send you another one. Just email our friendly customer service and we"ll drop one in the mail!

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Sign-Up

1. How do I sign-up for your service?
Ans. Click the "Create Account" button at the top of our page to start the sign up process today!

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2. How do I upgrade my plan?
Ans. You will need to be logged into your account by clicking here.

1. Click on "My Account" from the left side menu bar.
2. You will see a list of information about your account on this page. Click on "Change" next to the information that provides your Plan type.
3. You will see a drop down box for the plan types we offer. Choose the plan you want and click "Update".

Please keep in mind when changing your game plan:

• We will not refund any money if you downgrade your plan in the middle of your billing cycle.
• Your billing amount will change on your next billing cycle.

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My Account

1. How do I re-activate my account?
Ans. Simply email our customer service department and they will be able to assist you by reviewing and reactivating your account.

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2. How do I change my login / email address?
Ans. Our current system doesn't support this feature from the website. Please email our friendly customer service representatives and we will be happy to assist you in making this change.

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3. How do I change my membership plan?
Ans. You will need to be logged into your account by clicking here.

1. Click on "My Account" from the left side menu bar.
2. You will see a list of information about your account on this page. Click on "Change" next to the information that provides your Plan type.
3. You will see a drop down box for the plan types we offer. Choose the plan you want and click "Update".

Please keep in mind when changing your game plan:

• We will not refund any money if you downgrade your plan in the middle of your billing cycle.
• Your billing amount will change on your next billing cycle.

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4. How do I change my shipping address?
Ans. You will need to be logged into your account by clicking here.

1. Click on "My Account" from the left side menu bar.
2. You will see a list of information about your account on this page. Click on "Change Shipping" next to "Please Specify Your Shipping Information".
3. Enter in your correct shipping address. Please double check this information is correct to ensure our games are shipped to you in a timely manner.
4. Click "Update" when you are done.

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5. How do I change my password?
Ans. You will need to be logged into your account by clicking here.

1. Click on "My Account" from the left side menu bar.
2. You will see a list of information about your account on this page. Click on "Change" next to "Change Password".
3. Type in your new password twice, and click "Update" to have your password changed.

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Billing

1. What payment methods does Gottaplay accept?
Ans. Gottaplay accepts the following credit cards: Visa, MasterCard, or American Express.

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2. Where can I send billing issues for resolution?
Ans. Simply email customerservice@Gottaplay.com. If the issue is simple to resolve, our friendly representatives will take care of the issue for you. If it requires the attention of our billing department, it will be escalated to them for review.

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3. What is the fee for unreturned games?
Ans. Games that are not received at one of our Distribution Centers within 7 business days of a member's cancellation date are considered "unreturned". As per our Terms of Service, Gottaplay charges either the retail price of the game or $50.00 (whichever is greater). If the game is returned to us within 60 days, we will refund the unreturned game fee.

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4. When is my billing date?
Ans. Your billing date is the first day of your monthly service. Please note that if you signed up at the end of the month, your billing date may be adjusted over time as not all months have 29 - 31 days.

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Cancellations

1. How do I cancel my account?
Ans. In order to cancel your account, you MUST do so from clicking here.